Who we are

CleaNMN Ltd (Company No. 16980593) is the data controller for the personal information collected through this website (cleanmn.co.uk). We're a UK-based supplement brand founded by a registered Nurse Prescriber.

If you have any questions about this policy or how we handle your data, email us at info@cleanmn.co.uk.

What we collect

We collect the following information when you interact with our website:

When you place an order:

Name, email address, phone number (if provided)
Delivery and billing address
Payment information (processed securely by our payment provider — we do not store card details)
Order history and product preferences

When you create an account or subscribe:

Email address
Name
Subscription preferences and delivery schedule

When you browse the site:

IP address, browser type, device information
Pages visited and time spent (via analytics cookies — see Cookies section below)
Referral source (how you found us)

When you contact us:

Name, email address, and the content of your message

Why we collect it

We use your information for the following purposes:

To fulfil your orders — processing, shipping, and sending order confirmations and tracking updates.
To manage subscriptions — scheduling deliveries, processing renewals, and handling pauses or cancellations.
To communicate with you — responding to questions, sending order updates, and (with your consent) sharing occasional product news or journal articles.
To improve our website — understanding how visitors use the site so we can make it better.
To comply with legal obligations — tax records, fraud prevention, and regulatory requirements.

We process your data under the following lawful bases (UK GDPR): contract performance (fulfilling orders), legitimate interest (improving our service), and consent (marketing communications).

Who we share it with

We only share your data with trusted third parties who help us run the business:

Squarespace — website hosting and e-commerce platform
Payment processors — Stripe and/or PayPal for secure payment handling
Shipping providers — Royal Mail, DPD for order delivery
Email service provider — for order confirmations and marketing (with your consent)
Analytics — anonymised website usage data (e.g. Google Analytics)

We never sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies

We use a small number of cookies to keep the site working and to understand how visitors use it:

Essential cookies — required for the site to function (shopping cart, login sessions, security). These cannot be disabled.
Analytics cookies — help us understand traffic patterns and improve the site. These are anonymised where possible.
Marketing cookies — only used if you've opted in, to show you relevant content about CleaNMN elsewhere online.

You can manage non-essential cookies through your browser settings at any time. Disabling analytics cookies won't affect your shopping experience.

How long we keep it

We retain your personal data only as long as necessary:

Order data — 6 years from the date of purchase (UK tax and accounting requirements).
Account data — until you request deletion or close your account.
Marketing preferences — until you unsubscribe.
Support correspondence — 2 years from the date of your last message.
Analytics data — anonymised and aggregated; not linked to you personally.

Your rights

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate or incomplete data.
Erasure — ask us to delete your data (subject to legal retention requirements).
Restriction — ask us to limit how we use your data.
Portability — receive your data in a structured, commonly used format.
Object — object to processing based on legitimate interest.
Withdraw consent — for marketing communications, at any time via the unsubscribe link in any email.

To exercise any of these rights, email info@cleanmn.co.uk. We'll respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Children

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Security

We take reasonable measures to protect your personal information, including:

SSL/TLS encryption across the entire site
Secure, PCI-compliant payment processing (we never see or store your card details)
Access controls limiting who within our team can view personal data
Regular review of our data handling practices

No system is 100% secure, but we're committed to protecting your information to the best of our ability.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we'll notify you by email (if you have an account) or by posting a notice on the website. The "last updated" date at the top of this page will always reflect the most recent version.

Contact us

If you have any questions about this Privacy Policy or want to exercise your data rights:

CleaNMN Ltd
Email: info@cleanmn.co.uk
Contact page: /contact
Company No. 16980593